We are here to provide you with the very best care and attention. We attempt to be available during the times our patients most desire. At Valeo Health Clinic, we understand that unanticipated events occur in everyone’s lives. However, out of respect for both our practitioners and the patients who are trying to rearrange their busy schedules, we ask that you do your very best to not cancel appointments last minute or not show up for your scheduled appointment. In our commitment to provide an outstanding experience to all of our patients and out of consideration for our practitioners’ time, we have adopted the following policies:
Arrival at the Office
Please arrive for your appointment 10 minutes prior to the scheduled start time in order to ensure a complete session. This allows you the time to fill out any appropriate forms, change clothing if necessary, and prepare for your treatment. It will also help you slow down and catch your breath from your busy day!
As you can imagine, late arrivals can set back our schedules significantly. As a courtesy to our patients, if you arrive late, your session will be shortened to the remainder of your original scheduled appointment. If you arrive more than 10 minutes late, you will be asked to reschedule. Practitioners may choose to accommodate for the change if they are able. The first offence will be forgiven, but any following will be charged 100% of the scheduled service price. If more than three visits are missed or tardy, advanced payment will be requested.
You may cancel or reschedule your appointment without charge prior to 24 hours in advance or by the end of business hours (6:00pm) the day before your appointment. If you cancel or reschedule with less than the aforementioned notice or via voicemail after closing the business day preceding your appointment, you will be charged 100% of the scheduled service price.
No Show Policy
Out of consideration and respect of our practitioners’ time, if a patient does not show up for a scheduled appointment and does not provide any type of advanced notice, the patient will be charged the full price of the scheduled visit.
We understand that sometimes life is a little out of your control and that unforeseen circumstances happen. In other words, if you are going into labor, you will not be charged a no show fee.
Thank you for your understanding. We look forward to helping you remain Healthy. Strong. Empowered.
*Please Note: Not receiving an automated reminder is NOT an acceptable excuse for missing an appointment. These automated reminders should be considered a “bonus” to keep you on track with your schedule and should not be relied upon as your sole method of knowing when your appointment is.